Frequently Asked Questions
Welcome to our Patient Support FAQ. Whether you received your brace from an urgent care visit, primary care provider, pain clinic, or therapist — we’re here to make sure you’re informed and supported.
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faqs
Billling & Payments
Why did I receive a bill from Medtech Orthopedics?
You received a medically necessary brace during your recent visit. Medtech Orthopedics provided the brace and billed your insurance. Any remaining balance is based on your deductible, copay, or coinsurance.
How do I pay my bill?
Do you offer payment plans?
Yes, we offer flexible options. Please leave a secure message with your name, date of birth, phone number, and email. Our billing team will send you a payment plan link.
I already paid. Why did I get another statement?
Payments may take 48–72 hours to post. If you’ve paid, no further action is required unless you hear from us directly.
Products & Delivery
How long does it take to receive a brace?
If dispensed at your appointment, you received it the same day. If shipped through RapidDME it typically arrives within 3–5 business days after insurance approval.
Can I return my brace?
Return Policy
Due to the medical nature of orthopedic braces, returns are not accepted once the device has left the clinic or been delivered. This ensures that every patient receives a new, unused, and hygienic product.
If your brace does not fit properly or is defective in any way, we are happy to replace it with a new one at no additional cost. Please contact our support team with your full name, date of birth, and contact information to begin the replacement process.
Due to the medical nature of orthopedic braces, returns are not accepted once the device has left the clinic or been delivered. This ensures that every patient receives a new, unused, and hygienic product.
If your brace does not fit properly or is defective in any way, we are happy to replace it with a new one at no additional cost. Please contact our support team with your full name, date of birth, and contact information to begin the replacement process.
My brace doesn’t fit. What should I do?
Visit our Fitting Instructions Page for support videos and steps. If you still need help, leave a message and a specialist will follow up.
Prescriptions & Coverage
Do I need a prescription to get a brace?
Yes. Whether from urgent care, a therapist, or your doctor — a prescription is required for insurance to cover your brace.
Will insurance cover my brace?
Coverage varies by plan. We verify your insurance before billing. If there is a balance, it’s due to deductible, copay, or policy terms.
Can I get a brace directly without going to a clinic?
Yes! If you have a prescription, visit RapidDME to upload it and have your brace shipped directly to your home.
For Providers & Clinics
Do you work with therapists and primary care?
Yes — we partner with urgent care, primary care, pain clinics, and therapists nationwide to handle bracing, delivery, and billing.
Can I refer a patient directly to you?
Absolutely. Contact us to get started or refer patients through RapidDME
Where can I find referral forms?
Referral resources are available on our Clinic & Therapist Partner Page.
Need Help With Something Else?
How long does it take to receive a brace?
Use our Support Form to submit your question securely, and we’ll respond within 24 hours.
